Refund policy

RETURNS
If you change your mind you’re welcome to return your purchase within 14 days of delivery.

Please contact info@mianqa.com to arrange a return, stating your order number and reason for the return.

Please note that the purchaser is responsible for shipping return products, including covering the cost of return shipment.

Mianqa cannot be held responsible or liable if returned products are lost or misdirected in transit or delivered late. We therefore strongly advise that an insured and tracked service is used. We regret that we are unable to accept returned products if they reach us more than 30 days after the original delivery date.

Returned products must be in perfect condition, resalable, and returned in their original packaging. Returns that do not meet our policy will not be accepted and will be sent back to the customer.

Please pay special attention to the packing of any bags with a chain strap. When despatched, we carefully pack the chain such that it does not mark the leather – we ask that you do the same when returning the item to us, otherwise a bag may arrive back at Mianqa in unsaleable condition, and we would therefore not be able to issue a refund.

Refunds will be processed for the full amount paid for the products, excluding shipping charges, within a maximum period of 7 days of Mianqa receiving, inspecting and approving the returned products.

Refunds can only be processed to the original payment method. Mianqa cannot guarantee the time that a refund will take to show on your account as this is controlled by the card issuer.

We are unable to exchange products at this time. If you wish to exchange a product, please return the product and place a new order.

REFUNDS
You will have your refund credited to the original payment & purchase method. Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.